Theme Vault is a premium digital marketplace specializing in high-quality website templates, Shopify and WordPress themes, and other design assets. We help businesses and individuals create professional online presences with our easy-to-use digital products.

Our headquarters is located at 747 Vance St, Wheat Ridge, CO 80033. However, we operate primarily as an online business serving customers worldwide.

Our customer support team is available Monday-Friday from 9:00 AM to 6:00 PM MST. You can reach us by phone at (850) 972-1310 or via email at support@themevault.online during these hours.

You can contact our support team through multiple channels:

• Email: support@themevault.online
• Phone: (850) 972-1310
• Live Chat: Available on our website during business hours
• Help Center: Access our knowledge base 24/7

We specialize in premium digital products including:

• Website templates (HTML, CSS, JavaScript)
• Shopify themes and templates
• WordPress themes and plugins
• UI/UX design kits
• Email template collections
• Premium graphics and icons

Each product page includes detailed descriptions, features lists, compatibility information, and screenshots. Many products also include demo links where you can preview the template or theme in action. If you're still unsure, our sales team can help you choose the right product - contact us at sales@themevault.online.

Yes! All premium products include comprehensive documentation covering installation, setup, customization options, and troubleshooting. Documentation formats may include:

• PDF guides
• Online help articles
• Video tutorials
• Commented code where applicable

Most of our products include live demos that you can explore before making a purchase. Look for the "View Demo" button on product pages. If a demo isn't available for a particular product, you'll find extensive screenshots and feature descriptions instead.

We accept all major payment methods including:

• Credit/Debit Cards (Visa, Mastercard, American Express, Discover)
• PayPal
• Apple Pay
• Google Pay

All payments are processed through secure, encrypted gateways for your protection.

Due to the digital nature of our products, we generally don't offer refunds after download. However, we may make exceptions in cases where:

• The product is materially defective
• The wrong product was delivered
• The product doesn't match its description

Refund requests must be submitted within 14 days of purchase. Please contact our billing department at billing@themevault.online with your request.

Yes, you'll receive a detailed invoice via email immediately after completing your purchase. You can also access all your invoices at any time by logging into your account and visiting the "Order History" section.

We do offer discounts for bulk purchases. If you're interested in purchasing multiple licenses or products, please contact our sales team at sales@themevault.online with details about your needs, and we'll provide a customized quote.

While you can check out as a guest, we recommend creating an account to:

• Access your downloads anytime
• Receive product updates
• Manage your licenses
• View your order history
• Get faster checkout on future purchases

After completing your purchase:

1. You'll receive an email with download links
2. You can also log into your account
3. Go to "My Downloads" section
4. Click the download button for your product

Downloads are typically available immediately after payment confirmation.

You can download your purchased products an unlimited number of times as long as your account remains active. We recommend keeping backup copies of important files.

You can reset your password at any time:

1. Go to the login page
2. Click "Forgot Password"
3. Enter your email address
4. Check your email for a password reset link
5. Follow the instructions to create a new password

All premium products include:

• 12 months of technical support from date of purchase
• Assistance with installation and setup
• Help troubleshooting issues
• Answers to technical questions about product features

Support doesn't include custom modifications or development work, but we're happy to recommend qualified developers if needed.

To get technical support:

1. Log into your account
2. Go to "My Downloads"
3. Find the product needing support
4. Click "Get Support"
5. Submit a support ticket with details about your issue

You can also email support@themevault.online with your order number and details about the issue.

Yes! All products include free updates for 12 months from purchase. When an update is available, you'll receive an email notification and can download the latest version from your account.

Updates may include:

• New features
• Bug fixes
• Compatibility updates
• Security improvements

For faster resolution, please include:

• Your order number
• Product name and version
• Detailed description of the issue
• Screenshots if applicable
• Steps to reproduce the issue
• Your system environment (OS, browser, WordPress version, etc.)
• Any error messages received